If you forget your password then you must go through the password recovery process. To initiate this process click on "forgot my password" on the Mailytics login page. This will start the password recovery process for you and all you must do is follow the directions on screen to reset your password. You will go through these steps and in the end you will be emailed a password reset link to the email associated with your Mailytics account. If you are still having trouble with your password or with accessing your account then send us an email at support@mailytics.io and a customer service representative will help you out.